Frequently Asked Questions


  • Does Conalp accept applications from international residents?

    Yes, Conalp handles international accounts. However, we are unable to open accounts of certain countries due to geographic location and/or risk profile.

  • What types of documents do you require to open an account?

    Brokerage Account Application, Valid ID Card/Passport, Proof of foreign residency (if the mailing address differs from the permanent address).

  • Why didn't I receive dividends paid out by a stock I own?

    If the stock was purchased on or after the ex-dividend date (the first day the stock trades without the dividend), then you will not be entitled to receive this dividend payment.

  • Why wasn't my limit order executed when it traded at my limit?

    In most cases this is a function of the bid and ask. The bid is the highest price a market maker (who is buying your stock) is prepared to pay at a particular time for security; the ask is the lowest price acceptable to the market maker (who is selling you the stock) of the same security. The difference between the bid and ask is called the spread which is the market makers profit. While you may see your stock trade at your limit price, it may be at the ask if you are trying to sell or at the bid if you are trying to buy, therefore your order may not be executed. Even if the stock is trading within the spread, you are not guaranteed an execution.

  • What types of securities can I purchase through Conalp?

    You can purchase stocks, options, bonds, and mutual funds via Conalp. We currently handle securities listed on the U.S. Markets/U.S. Exchanges.

  • How much money do I need to open an account?

    Unlike other online brokers, there is no minimum amount required to open a Conalp online trading account. We do require that there are cleared funds in your account prior to placing your first order.

  • Does Conalp offer any account protection?

    Conalp Limited is a member of the Securities Investor Protection Corporation (SIPC). SIPC provides up to $500,000 of coverage, with a limit of $250,000 for cash balances. In addition, our clearing firm, Apex Clearing Corporation, has purchased an additional insurance policy through a group of London Underwriters (with Lloyd's of London Syndicates as the Lead Underwriter) to supplement SIPC protection. This additional insurance policy is limited to a combined return to any customer from a Trustee, SIPC and London Underwriters of $37.5 million, including cash of up to $900,000. These protections do not protect against a decline or loss in market value of the securities in your online trading account.

  • Will my Deposited funds be Available to Invest?

    Once you have set up and initiated a transfer from an external funding account, funds may take up to three business days to hit your account.  Internal transfers (unless to an IRA) are immediate.